Refund Policy

At Blue Mint, customer satisfaction is a top priority. We understand that there may be circumstances in which you wish to request a refund for any of the packages, subscriptions or services we offer. Below we set out our refund policy, to inform you of your rights and the procedures we follow.
Refunds for digital products and packages

Digital products and packages provided by Blue Mint (including website design, SEO, hosting services, etc.) are subject to strict terms of use due to their nature. Therefore, no refunds are offered for digital products or services that have been completed and delivered to the customer.

However, if you have not used the package or service, you have the right to request a refund within 14 days of purchase. The refund request must be accompanied by proof of purchase and sent to info@bluemint.gr.
Refunds for subscriptions

For our subscription services, you may cancel your subscription at any time. Refunds for subscriptions vary depending on when you cancel:

If you cancel your subscription within 7 days of the activation date, you are entitled to a full refund.
If you cancel your subscription after 7 days, no refund will be offered for the current subscription month. However, you will not be charged for the following months.

For annual subscriptions, refunds are accepted within 30 days of the purchase date, provided that the services included in the package have not been used.
Refunds for custom services

For custom services or offers that have been tailored to the customer’s needs and agreed through communication or a quote, refunds are made only in exceptional cases where the project or service has not started. You can contact us by email at info@bluemint.gr so that we can review your request.
Refund request procedure

To request a refund, please follow the steps below:

Send us an email at info@bluemint.gr with the subject “Refund Request”.
Include your order details in your message (order number, purchase date, and the product or service you purchased).
Describe the reason you are requesting a refund.

Our team will review your request and contact you within 5 working days to inform you of the outcome of the refund.
Refund timeframe

If your request is approved, the refund will be processed within 10 working days of the approval date. The money will be returned using the same payment method used for the original purchase.
Contact

If you have any questions about the refund policy or the processing of your request, you can contact us at info@bluemint.gr.

Blue Mint reserves the right to amend the refund policy at any time, with effect from the date the changes are published on this page.